Tyler ISD Help Desk
Troubleshooting Tips
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General Issues

• Have you checked to make sure all your cables are plugged in completely?
• Have you restarted your computer?  Most issues are solved by simply turning the computer off and back on.
• Have you tried looking at one of our Tech Handouts to assist you?

Pinnacle Issues

• Missing Students- Are you not seeing students in your class file?  If you have seen the students in TEAMS attendance on previous days you might need to go to the Pinnacle menu and choose Update Roster.
• Wrong Six Weeks- Are your grade files showing the wrong six weeks?  Click the orange arrows on the toolbar to move from six weeks to six weeks.